Cancelation Policy: For all cancellations, please submit a written request to operations@publicglass.org as soon as you know of a possible conflict. If a cancellation occurs 10 days or more before the start of class, your account will be credited the cost of the canceled class. You can apply this credit to a future class, or to shop online. Please email operations@publicglass.org to use the credit on your account. No credit can be issued if a cancellation occurs 9 days or less before the class date. Please consider it a donation towards our nonprofit goals. As a small nonprofit, our goal is to keep access to the studios affordable and to employ the independent artists who have committed to teach you. Monetary refunds are issued at the discretion of management. In the rare case that we are able to issue a refund, our processing platforms will keep a minimum of 10% non-refundable fees. Keeping the credit on your account is highly encouraged. It ensures that you get to keep 100% of your credit while supporting our artists and community. Thank you for your support and understanding.